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  • 1 Hour Delivery in Dubai, Ajman, Sharjah
  • 2-3 Hour Delivery in All Over UAE
  • Cash On Delivery or Pay With Card
  • Free Delivery For Orders over 450 AED

Returns & Refunds

Return window

Sealed, unused products in their original packaging can be returned within 7 days of delivery.

What cannot be returned

  • Opened or used tobacco products, TEREA sticks and vape products. These cannot be accepted back for health and safety reasons.
  • Products with damaged, missing or tampered packaging.
  • Items reported after the 7-day window has passed.

Damaged or incorrect items

If you receive a damaged item or the wrong product, contact us on WhatsApp at +971 50 394 4935 within 24 hours of delivery with photos of the item and packaging. We will arrange a replacement or a refund.

Faulty devices

Devices found to be faulty on arrival are replaced. Manufacturer warranty terms apply to faults that appear later. Contact us and we will advise on the process.

How refunds are issued

Because orders are paid on delivery, approved refunds are issued by the same method used to pay, or by bank transfer where that is not possible. Refunds are processed once the returned item has been received and inspected.

How to start a return

Message us on WhatsApp with your order number and the reason for the return. Our team will confirm whether the item qualifies and arrange collection.